Are there Late Fees?

No, we do not impose any late fees on our customers.  Since payment is automatically processed on...

Billing Cycle and Due Date

Your billing cycle starts on the day you order service.  You will be billed on the same day each...

Can I suspend my service while I am out of town?

Unfortunately there is not a way to suspend service. However, you may cancel service and then...

Canceling/Discontinuing Service

To cancel service, you may do so at any time by logging into your account, selecting Manage...

Do I have to enroll in Autopay?

Yes.  Arvig MultiWav collects payments automatically on the due date each month.  We collect...

Do you send invoices?

Arvig MultiWav exclusively provides paperless billing, which means that your invoice will be...

How do I update my payment information?

Start first by logging into your MultiWav account online at www.multiwav.arvig.com Select the...

If I move or cancel in the middle of my cycle, will my bill be pro-rated?

If you have already paid for your current month, there is no pro-rated refund. This applies if...

Requesting a Service Transfer

If you are moving to a new address that currently has Arvig MultiWav service, you will be...

What forms of payment are accepted?

We only accept electronic forms of payment, which can be managed from your account online. Cash...

What is my account number?

Arvig MultiWav does not provide an account number as our service is pre-paid and does not require...

What’s in it for me if I refer someone to Arvig MultiWav?

Love your service? Great! If you’ve convinced another resident at an active property that they...

Change Wifi Network for your Plume device.